💨 Abstract

Family-owned grocer Booths has removed self-checkout tills from most of its 26 stores, citing customer dissatisfaction and theft as key reasons. This move, begun in November 2023, has reportedly led to increased customer satisfaction, reduced theft, and less shrinkage. MD Nigel Murray believes the move has also attracted more customers due to media coverage.

Courtesy: metro.co.uk

Summarized by Einstein Beta 🤖