💨 Abstract

Anthony is having trouble with Amazon's automated customer service after receiving the wrong item and facing issues with a refund. Personal finance journalist Sarah Davidson provides advice on protecting oneself, including using credit cards for purchases over £100. She also suggests using chargeback, filing formal complaints, and seeking help from Trading Standards or Citizens Advice. Despite securing a refund for Anthony, she highlights the broader problem of customers struggling to resolve issues with automated systems.

Courtesy: Sarah Davidson