💨 Abstract

Over 1,000 Gala Bingo players were disappointed after learning their winnings of thousands of pounds were due to a system error. The company sent an email to 1,188 affected players, explaining the wins were invalid due to a technical fault. Some players had already planned to spend their winnings on significant expenses but were left out of pocket. Gala Bingo offered some players a small compensation voucher.

Courtesy: Katie Boyden