💨 Abstract

Gaucho, a UK steak chain, faces backlash for reducing waiters' service charge shares from 37% to 25.45–29.4%, with new hires getting just 17%. The change, managed by WTM Troncmaster, also diverts funds to head office and agency staff, citing the 2023 Employment (Allocation of Tips) Act.

Courtesy: Courtney Pochin