💨 Abstract

Yelp is developing AI-powered voice agents to assist service providers and restaurants with calls, using OpenAI's Realtime API. The agents can answer basic questions, manage tasks like waitlist additions, and handle spam filtering. They can also connect to business software for reservation details and provide call summaries. Yelp aims to help convert leads that may be missed due to busy service providers.

Courtesy: techcrunch.com

Summarized by Einstein Beta 🤖