💨 Abstract

In the competitive market, consumer satisfaction is crucial for businesses. When products or services fail to meet expectations, consumers can file complaints under the Consumer Protection Act 2019. A well-written complaint letter should include contact details, details of the product/service, problem description, resolution sought, supporting documentation, and a professional tone. Writing the complaint letter after giving the retailer/service provider an opportunity to solve the issue is recommended.

Courtesy: theprint.in

Summarized by Einstein Beta 🤖