💨 Abstract

Startek's Generative AI platform has been recognized as Technology of the Year in the 2025 Excellence in Customer Service Awards by Business Intelligence Group. The platform, designed to empower agents and enhance real-time interactions, delivers intelligent automation and predictive insights. It was recognized for solving complex CX challenges through AI-driven agent assist, contextual knowledge surfacing, and proactive customer engagement, creating measurable value for global clients across industries.

Courtesy: theprint.in

Summarized by Einstein Beta 🤖