💨 Abstract
The Department of Consumer Affairs has launched an AI-enabled National Consumer Helpline (NCH) system to improve the speed and efficiency of resolving consumer issues, particularly in the education sector. The number of calls and complaints received by NCH has grown significantly, and the average disposal time for consumer grievances has decreased from 66.26 days in 2023 to 48 days in 2024.
Courtesy: theprint.in
Summarized by Einstein Beta 🤖
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