💨 Abstract

The Central Consumer Protection Authority (CCPA) has ordered Ola to offer customers a choice for refunds, either directly to bank accounts or via coupons. This change aims to enhance consumer rights and service transparency, as Ola's previous policy was found to potentially infringe on consumer rights by incentivizing additional rides. Additionally, CCPA addressed concerns over Ola's auto ride invoice policy and lack of clear grievance officer details.

Courtesy: theprint.in