💨 Abstract

BSES has launched WhatsApp services in Hindi, enabling customers to access 25 essential services such as applying for new connections, checking bill details, and registering complaints. The services are available in both English and Hindi, aiming to simplify customer experiences and promote digital sustainability. Key features include booking virtual appointments with customer service representatives and reducing the need for in-person visits to BSES offices.

Courtesy: theprint.in

Summarized by Einstein Beta 🤖