💨 Abstract

The article discusses the evolution of home delivery services from the 1970s to the present, highlighting the shift from occasional, appreciated deliveries to the current demand for instant gratification via quick commerce (q-comm). The author expresses concern over the societal impact of this trend, noting that it prioritizes convenience over empathy and employee welfare. Q-comm services, driven by AI and dark stores, deliver items within ten minutes, often at the expense of delivery personnel's safety and local economies.

Courtesy: theprint.in