💨 Abstract

Millions of Brits have groceries delivered weekly, but missing or substituted items are common complaints. Supermarkets have policies to handle these issues, such as refunds or substitutions. Customers can usually opt-out of substitutions and request refunds if an item is missing or defective. The "Big Four" supermarkets (Tesco, Sainsbury's, Asda, Morrisons) offer refunds or substitutes, with varying degrees of generosity.

Courtesy: www.thesun.co.uk