💨 Abstract

The article discusses customer service issues with Social Security, a government agency providing monthly payments for disabled and retired Americans. Beneficiaries often face long wait times when trying to speak with a representative by phone, and appointments for in-person meetings are scheduled within 28 days for less than half of those who request them. To solve Social Security problems, the article suggests three main options: online, phone, or in-person assistance, along with legislative assistance as a last resort.

Courtesy: wtop.com

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