💨 Abstract

The article discusses frustrations with bank customer service, such as long holds, unhelpful staff, and the reliance on chatbots or websites instead of human interaction. Financial expert Andy Webb shares tips on how to combat poor service. He suggests contacting the bank directly to complain, leaving feedback on social media or review sites, and using word-of-mouth to share experiences. He also advises providing specific reasons for dissatisfaction when switching banks.

Courtesy: metro.co.uk