💨 Abstract

The rail watchdog in the UK has criticized train operators for harshly penalizing passengers who make genuine mistakes when buying tickets. The Office of Rail and Road found that passengers were often threatened with prosecution for minor errors, such as selecting the wrong railcard or having a damaged e-ticket. The watchdog recommended simplifying the ticket-buying process and ensuring fair treatment of passengers. They also noted that fare evasion is rising and becoming normalized among certain groups.

Courtesy: Noora Mykkanen