💨 Abstract

Alison Evans faced an unexpected baggage fee dispute with easyJet when traveling from Belfast to London. Despite measuring her cabin bag at home and using it on previous flights, staff insisted it didn’t meet the airline’s size requirements, charging her £48. Evans felt intimidated but later secured a refund by sharing photos of the bag fitting within the airline's sizer. She described the interaction as rude and stressful, particularly given her tight travel budget.

Courtesy: Saffron Leggatt