💨 Abstract

The Pride of Britain award winner, Kelsey Trevett, who is blind, faced two instances of missed assistance at London's Willesden Junction and Dalston Kingsland stations, leaving them to navigate unfamiliar stations at night. This incident occurred on January 11, while using TfL's 'turn-up-and-go' service. Kelsey felt isolated, vulnerable, and exasperated, calling the experience 'appalling'.

Courtesy: metro.co.uk