💨 Abstract

In his newsletter, Martin Lewis of MSE criticizes large tech companies like Apple and Samsung for dismissing customers with expired warranties. Lewis emphasizes that consumers have statutory rights in the UK that override company policies. The Consumer Rights Act 2015 entitles customers to repairs, replacements, or refunds for faulty items, regardless of warranty status. Lewis proposes the mnemonic SAD FART to help consumers understand their rights.

Courtesy: Jessica Lindsay