💨 Abstract

Debi Evans, an NHS retiree, sparked a viral discussion by posting about her preference for manned checkouts over self-service ones at Asda. Despite the availability of self-service checkouts, all customers chose to wait in long lines for human-assisted checkouts, highlighting a desire for human interaction and community. Debi's post gained over 3.6 million views, with many agreeing that supermarkets should offer more manned checkouts.

Courtesy: Alice Giddings