💨 Abstract

Firstsource Solutions has partnered with Sanas to integrate the latter's Real-Time Accent Translation technology, enhancing global customer conversations. This AI-powered solution addresses language and accent barriers, improving agent productivity and customer satisfaction (CSAT). The collaboration aims to deliver scalable, measurable value, as seen in early implementations demonstrating increased sales efficiency, improved Net Promoter Score (NPS), and reduced Average Handling Time (AHT).

Courtesy: theprint.in