💨 Abstract

Philisiwe Gumede, the first Black female General Manager of a major luxury hotel in South Africa, reflects on her journey from Umlazi township to The Oyster Box. Gumede shares insights into her leadership style, which emphasizes humility, visibility, and cultural sensitivity. She discusses her love for hospitality, her memorable travels, and the challenges she's faced, including managing during the COVID-19 pandemic.

Courtesy: Gordon Glyn-Jones